Team Structure

We believe in the power of collaboration and teamwork. A well-organized team is the backbone of any successful organization. Our teams are designed to leverage the diverse skill sets and expertise of our employees, enabling us to tackle complex challenges and deliver exceptional results. Here's an overview of our team structure for a given client:

“The entire team is a pleasure to work with. Whether it’s about new multi-touch attribution tools or a type of creative they see working well, I always love learning new things from them.”

-Jocelyn Woolsey-Strieter, VP of Consumer Revenue, Pendulum

How we communicate

We believe that effective communication is the key to building strong and lasting relationships with our clients. We understand that clear and transparent communication is essential for understanding our clients' needs, addressing their concerns, and delivering exceptional service. We prioritize the following approaches to ensure seamless communication with our valued clients:

We meet consistently

  • Agendas are stored in a single Google Drive

  • Roadmaps are updated and included in agenda

  • Weekly agenda bullets sent via email before meeting

  • Monthly leadership reviews

  • All performance numbers are stored in dashboards

  • Start of week and end-of-week recap emails

We communicate transparently

We practice availability

  • We use Slack for daily ad hoc questions

  • Email, phone

  • Your team member’s contact information will be listed for you

  • BRs/in-persons as requested but generally every 3 months